1. Introduction
Codeneuron ("we", "us", "our") is an AI online school operated from 14 Jalan Tun Abdul Razak, 80000 Johor Bahru, Johor, Malaysia. This Privacy Policy sets out how we handle personal data submitted through our website and course enrolment processes.
By using this website or submitting an enquiry, you acknowledge that you have read and understood this policy. If you have questions, please reach out to us at [email protected].
2. Data We Collect
We collect personal data only when you actively provide it. This may include:
- Name and contact details (email address, phone number) submitted via the contact form
- Enrolment information when you register for a course or track
- Technical data collected automatically — such as browser type, referring URL, and general location — via cookies and server logs
- Communications you send us directly by email or phone
We do not collect sensitive personal data (such as financial account details or identity document numbers) through this website.
3. How We Use Your Data
Personal data collected through this site is used for the following purposes:
- Responding to enquiries — to reply to messages you send via the contact form
- Course administration — to manage enrolments, send access details, and communicate about scheduled sessions
- Service improvements — to understand how visitors use the site and identify areas for improvement
- Compliance — to meet our obligations under applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA)
We do not use your data for automated profiling or sell it to advertising networks.
4. Legal Basis for Processing
Under the Personal Data Protection Act 2010 (Malaysia), we process your personal data on the following grounds:
- Consent — where you have expressly agreed (e.g., by submitting the contact form)
- Contractual necessity — to fulfil the terms of a course enrolment
- Legitimate interests — for website analytics and improving our services, where these interests are not overridden by your rights
5. Data Retention
We keep personal data only for as long as it is needed for the purpose for which it was collected:
- Contact form submissions are retained for up to 12 months unless a course relationship develops
- Enrolment records are kept for up to 3 years after course completion
- Technical logs are typically retained for 90 days
After these periods, data is deleted or anonymised.
6. Data Sharing
We do not sell, rent, or trade personal data. We may share data in limited circumstances:
- With third-party tools we use to operate the site (such as analytics services), who are contractually bound to handle data responsibly
- When required by law or a lawful authority in Malaysia
- To protect the rights, property, or safety of Codeneuron, our learners, or others
7. Cookies
We use cookies to understand how visitors use the site and to remember basic preferences. Cookies fall into the following categories on this site: essential (required for basic operation), analytics (used to measure site usage), and preference cookies (used to remember settings you choose).
You can read more and manage your preferences on our Cookie Policy page.
8. Data Security
We take reasonable technical and organisational steps to protect your data against unauthorised access, loss, or misuse. These include encrypted data transmission (HTTPS), access controls limiting who can view personal data internally, and periodic reviews of our data handling practices.
While we take care to safeguard your information, no online system can be entirely free of risk. If you suspect any misuse of your data, please contact us promptly.
9. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent for processing based on consent at any time
- Request that we stop using your data for direct marketing purposes
To exercise any of these rights, email us at [email protected]. We will respond within a reasonable timeframe.
10. Third-Party Links
This website may contain links to external sites. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other websites and encourage you to read their policies before submitting any personal data.
11. Children
Our courses and services are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have received data from a minor, please contact us and we will remove it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
13. Contact Us
For any privacy-related questions, requests, or concerns:
- Email: [email protected]
- Phone: +60 7 224 8053
- Address: 14 Jalan Tun Abdul Razak, 80000 Johor Bahru, Johor, Malaysia
This policy is governed by and construed in accordance with the laws of Malaysia. The Personal Data Protection Act 2010 (PDPA) is the primary applicable legislation.